1. Introduction

Petra ("we," "our," or "us") operates the Petra platform at app.buildwithpetra.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, use our services, or interact with us in any way. We are committed to protecting the privacy and security of our users' personal information.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you register for an account, subscribe to a plan, fill out forms, or communicate with us. This may include:

Name, email address, and contact information
Company name, job title, and professional details
Billing and payment information (processed securely through Stripe)
Content you create, upload, or share on the platform (contacts, deals, emails, documents)
Communications you send to us, including support requests

2.2 Information Collected Automatically

When you access our platform, we may automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Log data (IP address, access times, pages viewed, referring URL)
Usage data (features used, actions taken, session duration)
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to your account, such as OAuth providers used for authentication, payment processors, or integrations you enable.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our platform and services
To process transactions and manage your subscription
To personalize your experience and deliver relevant content
To communicate with you about your account, updates, and support
To send marketing communications (with your consent, where required)
To analyze usage patterns and improve our platform
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery (Resend), cloud hosting, and analytics.
Team Members: If you are part of a team on our platform, certain information may be visible to other team members based on the permissions configured by your team administrator.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication mechanisms including OAuth and session management
Regular security assessments and monitoring
Access controls limiting data access to authorized personnel

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These include:

Essential Cookies: Required for the platform to function properly, including authentication and session management.
Analytics Cookies: Help us understand how users interact with our platform so we can improve it.
Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our platform.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Portability: Request a copy of your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Restrict Processing: Request that we limit how we use your information in certain circumstances.

To exercise any of these rights, please contact us at the email address provided below.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes. When your information is no longer needed, we will securely delete or anonymize it.

9. Third-Party Services

Our platform may contain links to or integrations with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our platform. Key third-party services we use include Stripe for payment processing, Resend for email delivery, and cloud infrastructure providers for hosting.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Petra

Email: [email protected]

Website: buildwithpetra.com